All deliveries shall be carried out in accordance with this condition:
Oceans Kitchens & Bathrooms shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location).
Delivery of the Goods shall be completed on the Goods' arrival at the Delivery Location.
On delivery, the Customer shall check the Goods. If the Goods were damaged during transport or delivery, or if the quantity of Goods delivered is different to the quantity of Goods ordered, then the Customer must report any issues to Oceans Kitchens & Bathrooms' sales office as soon as possible and in any event no later than 2 Business Days after delivery.
Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Oceans Kitchens & Bathrooms shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide Oceans Kitchens & Bathrooms with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
If Oceans Kitchens & Bathrooms fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. Oceans Kitchens & Bathrooms shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide Oceans Kitchens & Bathrooms with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
If the Customer fails to accept delivery of the Goods within three Business Days of Oceans Kitchens & Bathrooms notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or Oceans Kitchens & Bathrooms' failure to comply with its obligations under the Contract:
Delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day after the day on which Oceans Kitchens & Bathrooms notified the Customer that the Goods were ready; and
Oceans Kitchens & Bathrooms shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
If 10 Business Days after the day on which Oceans Kitchens & Bathrooms notified the Customer that the Goods were ready for delivery the Customer has not accepted delivery of them, Abacus may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.
Oceans Kitchens & Bathrooms may deliver the Goods by installments, which shall be invoiced and paid for separately. Each installment shall constitute a separate Contract. Any delay in delivery or defect in an installment shall not entitle the Customer to cancel any other installment.
We will contact you directly once you have placed your order. If you have any specific delivery requirements please contact us.
Our 'Free Delivery' is for mainland UK, excluding the Scottish Highlands, Northern Ireland and Islands - we can quote a delivery charge for these locations.
Delivery is for a 'curb side drop' and does not include installation or disposable of any old appliances. There must be someone available to receive the goods.
Oceans Kitchens & Bathrooms do provide the option to return goods, under the terms listed below. Please note we can only deal with any return request from the original customer.
This Returns Policy must be read in conjunction with our Terms & Conditions. Oceans Kitchens & Bathrooms reserves the right to vary this Returns Policy from time to time.
How to initiate a return request:
Via email firstname.lastname@example.org
Return of unwanted goods
Oceans Kitchens & Bathrooms do not operate a sale or return policy. Please note goods which are no longer required and that have been held by the Customer for more than three months from the date of invoice cannot be considered for return and/or credit.
Goods can only be returned by prior arrangement. We will require photos of the goods to ensure that they are in a suitable condition for transit and resale. It is the Customers responsibility to ensure that the goods are ready for collection upon the agreed collection date in order to avoid any additional re-collection charges.
All returned Goods must be in their original packaging and be fit for resale as damaged goods cannot be credited. A minimum 25% restocking charge will apply. Uplift charges may vary, depending on the type of product and number of items being returned (i.e. large and heavy items), however the standard uplift charge for consignment items is GBP24.95.
Goods received back in anything other than re-saleable condition may result in the request for credit being refused or re-boxing charges may apply. The Customer acknowledges that whilst Oceans Kitchens and Bathrooms are willing to arrange return transport via an appropriate carrier, the issue of potential damage or loss on the return journey is at the Customers risk.
If the returned Goods are due to an Oceans Kitchens & Bathrooms picking or inputting error, the Goods will be collected and/or replaced with no uplift charge and no re-stocking charge.
Reporting of faulty goods
Any goods that are faulty either prior to or during installation must be reported immediately in order for us to handle your request efficiently. An image will be requested and if Oceans Kitchens & Bathrooms are satisfied that the Goods are faulty, we will either arrange uplift of the product for collection and inspection, credit and/or supply free of charge replacement product.
Any Goods that are reported as faulty after installation should not be removed. Please contact the Returns Department immediately. All faults reported after installation must be authorised by Oceans Kitchens & Bathrooms before any work is undertaken. The Returns Department will contact the end user directly in order to obtain full details and any further required information.
In the event that the fault is not covered under the warranty the Returns Department will provide a full report outlining the findings.
For any approved faulty goods, please note that Oceans Kitchens & Bathrooms will provide replacement goods / credit for the faulty items, however do not cover any consequential loss/charges incurred.
Reporting of damaged goods
In the event of that your goods arrive damaged, please notify the Returns Department on email@example.com within 24 hours of delivery.
Photos will be required in order to arrange uplift and re-supply of your goods.
Reporting of missing goods
In the event that goods have been signed for and part of your order is missing, please notify the Returns Department on firstname.lastname@example.org within 24 hours of the delivery. We are unable to process claims submitted outside of these timescales.